SHOPPING
Buying at marcocruzjoalheiro.com is easy and safe.
Select the item you wish to purchase, click the "Buy Now" or "Add to Cart" button and follow the instructions through the checkout process to complete your order.
Your order will not be completed until the end of the checkout process, after you have provided your credit card information and the transaction is approved.
You will then receive an email confirming your order.
You can also place your order via our WhatsApp .
Marco Cruz Joalheiro accepts all major credit and debit cards. We also accept payments via PayPal, Bank Transfer, among others, including local payments with Multibanco Reference, MB Way, EuroPix, Bizum, etc.
Please contact Customer Support via email for alternative payment methods.
Yes, it is safe to shop at marcocruzjoalheiro.com. Marco Cruz Joalheiro uses industry standard encryption technologies when transferring and receiving customer information exchanged with our website server.
Marco Cruz Joalheiro Unip. Lda. is registered to collect sales tax in all locations that apply such taxes. Sales tax is automatically applied to your order based on applicable state and local laws and the shipping location.
( Note: These terms are subject to change as tax regulations continue to evolve.)
At Marco Cruz Joalheiro, we continually monitor state and local tax regulations to ensure compliance.
Customer Requirements Under Applicable Law
Customers are responsible for complying with applicable laws and regulations regarding payment of all use taxes, customs duties and other taxes, as well as declaration of goods in their state or country of residence.
Your purchase may be subject to use tax unless specifically exempt from taxation. For any purchase on which Marco Cruz Joalheiro does not charge sales tax, your state may require you to report the purchase and pay the corresponding tax on an individual sales, use, or income tax return. Forms and instructions can be found on your state's official website.
Yes, we are pleased to invite you to take advantage of our Personal Shopping services at Marco Cruz Joalheiro, to help you with your purchases and save time.
Our experienced Personal Shoppers will suggest gifts for all occasions — or perhaps something special just for you — as part of our free service.
Prices on marcocruzjoalheiro.com are subject to change without notice.
The amount you will pay for the Marco Cruz Joalheiro products you purchase will be what is listed on the day of purchase.
Yes, luxury jewelry is regularly insured. Marco Cruz Joalheiro does not offer insurance itself. Instead, we provide the necessary documentation to present to the insurance company and correctly insure your item. This documentation is free for each new purchase.
To determine your ring size, you can measure your finger with a strip of paper or string. Wrap the paper around the base of the finger in question and mark where the paper meets.
The length of the strip measured in millimeters corresponds to the circumference of your finger.
To determine your bracelet size, you can use a measuring tape, wrap it around your wrist in question and mark where the tape meets.
The length of the strap measured in millimeters corresponds to the diameter of your wrist.
Yes, you can place an order directly on the website. All international customers will be responsible for paying local VAT and import taxes on their purchase.
Maintenance & repair
Each piece of Marco Cruz jewelry is created with special attention and care. It is essential to know some basic care to maintain the beauty of your jewelry and ensure that it continues to shine for generations.
Store your jewelry in a clean, dry place. Avoid exposing your jewelry to harsh chemicals that can damage or discolor precious metals—gold, silver, and platinum—and precious stones, especially colored ones. Avoid spraying perfume or lotions directly onto your jewelry.
Marco Cruz offers a professional cleaning service for your jewelry. It is recommended to do this once or twice a year.
We offer Selling Price Updates, which are provided solely to inform your insurance company of the selling price of Marco Cruz Joalheiro products for new pieces that match or most closely resemble yours, in the event of loss, theft or damage. It does not include historical information or authentication of the pieces. It does not constitute an estimate of the value of any piece when sold in the heirloom jewelry markets or at auction.
Marco Cruz Joalheiro offers a repair service. You can choose to deliver your item to our atelier or send it by post to the address Avenida António Macedo, n.º 4, loja 5, 4700-432 Braga by registered mail with acknowledgment of receipt.
To find out the status of your part's repair, you can contact our Customer Support team via WhatsApp or email , by clicking here.
Our Customer Support service is available from Monday to Friday, from 9:00 am to 6:00 pm and on Saturday from 9:00 am to 12:00 pm.
You can leave a message outside of business hours and our team will contact you within 24 business hours.
The cost of Marco Cruz Joalheiro jewelry repair varies and is determined after an assessment by our team of professionals.
The price of the repair depends on the type of product, the material and the gemstones involved. Once the assessment is complete, we will send you a free quote.
We offer a free assessment and price estimate for the repair of all products. For more information, please contact our Customer Support team via WhatsApp or email .
If your part needs repair within the first year of purchase, it will be covered by our one-year warranty and there will be no associated cost.
Our Cleaning and Maintenance services include:
1. Annual cleaning
2. Adjusting the size of the rings
3. Valuation of diamonds and precious metals
4. Consulting and support for the purchase of engagement rings and diamonds.
5. Recording
6. Jewelry polishing
7. Repairs
8. Size adjustments
We advise our customers to clean their jewelry at least once a year.
Marco Cruz offers free cleaning for any of our products.
Our team will clean the item and during the cleaning, check for wear to the metal and the safety of the gemstones, and ensure that the prongs have not been compromised by use.
Properly storing jewelry when traveling, moving, or at home between uses is very important. Keep jewelry in a storage box, away from the elements when possible, and separate to prevent pieces from becoming tangled or disorganized.
Store your jewelry at home
If you wear your jewelry regularly, avoid excessive exposure to air and store it in a fabric that protects it from oxidation, such as a bag or storage box provided by Marco Cruz Joalheiro. Good storage boxes are lined with anti-oxidation fabric and have a separate space for each piece.
Storing your jewelry while traveling
Keeping your jewelry organized and protected while traveling is essential. When traveling with your jewelry, we recommend storing it in a box or bag with separate compartments. This will prevent your jewelry from getting tangled or disorganized. Make sure that your jewelry is kept away from your clothing to prevent it from getting tangled.
Storing your jewelry during a move
Keep your jewelry in its permanent storage location during the move. When using a jewelry box, wrap and pack the pieces individually and place them back in the box. Once all of the jewelry is stored and protected, seal the box with moving supplies, as you would with other furniture.
Marco Cruz Joalheiro can help replace lost pairs of earrings or missing pieces in sets. Please contact us via WhatsApp or email to replace a missing piece of jewellery.
Please note that the loss of a piece of jewelry is not covered by the warranty and that replacing a lost item within a set has an associated cost.
Shipping & Returns
We offer express delivery for all our shipments globally.
Shipping is free and applies to all orders. It takes 2-3 business days to receive your items in Portugal, and up to 10 days to receive them globally, depending on your location. Items ordered together may not be shipped together.
Marco Cruz Joalheiro offers free returns. You can return any order within 14 days of its arrival.
To return your order, please contact our Customer Support team via WhatsApp or email to start the return process.
Returns may take 3-4 business days to process once the item has arrived back at our shipping facility.
Refunds can only be made to the same card used for payment. Cash refunds are not applicable for returns made in physical stores.
Please note that it may take 5-7 days for the refunded amount to appear on your credit or debit card statement after the refund is processed.
A shipping notification with tracking details will be sent to you via email after your order has been dispatched. You will receive multiple email confirmations if your order results in more than one shipment.
You can also track your order by going to the carrier's tracking page and entering your order number.
Please note that it may take 2-3 business days for an order to be shipped after it is placed.
Yes, we ship worldwide.
It takes 3 to 5 business days for Marco Cruz Joalheiro items to be shipped (unless otherwise specified on certain products).
Items ordered together may not be shipped together.
Marco Cruz Joalheiro is responsible for orders until the package is fully delivered to the customer's shipping address. Your order is insured from the moment it leaves our facility until the moment it is signed for and arrives at your address.
If a package is lost, Marco Cruz Joalheiro will open an investigation with the carrier to identify the responsible party. All packages must be signed for upon arrival at their destination.
Please contact our Customer Support if your order details indicate that the package was delivered but no item was received.
Marco Cruz Joalheiro offers free shipping and returns on all online orders.
Marco Cruz Joalheiro will exchange your product as soon as we receive the return. The exchange can only be made for a product of equal value to the returned item. If there is a price difference, this difference will have to be paid by the customer before the new item is shipped.
Once your return arrives at our facility, we inspect it to ensure it matches your order and then process the refund to the same credit card you used to complete the order.
You can expect your refund to be processed to your card within 3-4 business days after we receive your return. It may take up to 3-5 business days for your credit card company to process your refund.
If you happen to receive a defective or damaged product, we will issue a return label immediately. Once the product arrives back at our facility, we will ship the new product to you immediately.
We will send you an Order and Shipping Confirmation by email once your order has been dispatched. It takes us 2-3 business days to process your order and prepare it for shipping.
Once you have received shipping confirmation, please pay attention to the delivery time.
Items ordered together may not be shipped together. For any Express Shipping, please contact our Customer Support.
All pre-orders placed through the Marco Cruz Joalheiro website may take 2 to 3 weeks to be shipped.
You will be notified by email once your item is ready to ship, and if you have any questions or would like to check the status of your order, please do not hesitate to contact our Customer Support.
Payments
Yes, it is safe to shop at marcocruzjoalheiro.com. We use industry standard encryption technologies when transferring and receiving customer data exchanged with our website server.
To protect your order and ensure it is properly insured during shipping, the shipping address and billing address must be the same. We cannot make changes to the address after your order has been submitted.
Once the returned item reaches us, our team will process it through our Quality Control department to ensure that the returned product meets the requirements.
Please note that if the products do not meet our Quality Control standards, we will refuse the return and the products will be shipped back to you.
If the returned product meets our Quality Control requirements, we will process the refund to the original payment source.
Once the refund has been processed on our end, please allow 5-7 business days for the amount to be credited to your account.
If you notice an incorrect charge on your order, please contact the MArco Cruz Joalheiro Customer Support team via WhatsApp or email to report the error.
Our team will investigate the matter and, once the error is identified, we will correct the charge or process the refund to the same payment method used to complete the order.
After placing your order, Marco Cruz Joalheiro will prepare your item for shipping, which takes approximately 2 to 3 business days (unless other deadlines are specified for specific products). If your item has not yet been shipped, you may cancel your order.
If the item has already been shipped, you will need to return your order as soon as you receive it, in accordance with our "Conditions of Sale".