Exchanges & Returns

Last updated: May 9, 2025

A return will only be accepted if it is sent to the following address:
Marco Cruz Jeweler, Unipessoal, Lda
António Macedo Avenue, No. 4, shop 5,
4700 – 438 Braga, Portugal

Items are acceptable for refund or exchange if returned within 14 days from the date of delivery, accompanied by the corresponding invoice/receipt. Some exclusions may apply.

1. Return Process

a. We will verify that the returned product meets the conditions of the Website Return Policy mentioned above and, if it does, we will proceed with the applicable exchange or refund.

b. Our products must be returned in new and unused condition, in perfect condition, with all protective materials in place and labels and stickers attached (if applicable), as well as with the original Marco Cruz Joalheiro box and delivery package, including all accessories and documents. We reserve the right not to accept any return if the product shows signs of use or has been used or altered in any way from its original condition.

c. If you received free items as part of your order, these must be returned along with the products.

d. All returns will be subject to rigorous Quality Control (“QC”) by us to ensure that the returned products meet these requirements. If the products do not meet the QC standards, the return will be refused and the products will be returned to you. If the returned product meets the QC criteria, we will proceed with the applicable exchange.

e. You must retain proof of return shipping and we will not accept liability if such proof cannot be provided. Notwithstanding anything to the contrary, this section does not apply to personalized products. Certain products may be subject to a ten (10%) percent restocking fee.

2. Products that cannot be returned

Orders for products that have been customized in any way or made to your unique specifications cannot be cancelled and such products cannot be returned for exchange or refund. This includes, without limitation, products that have been engraved.

3. Processing Time

Please allow 5-7 business days for your return to be processed by your credit card company.

4. Refund Method

All refunds will be processed back to the original form of payment.