Privacy & Cookies Policy
Last updated: May 9, 2025.
Marco Cruz Jeweler has its registered office at Avenida António Macedo, no. 4, shop 5 - 4700 – 438 Braga, Portugal.
In this Privacy Policy, we use the term Marco Cruz Joalheiro (and "we", "our" and "us") to refer to the headquarters of Marco Cruz Joalheiro at the address registered above, our affiliates and our main store in Braga, Portugal.
The following policy explains how we collect, use, disclose and transfer the personal information you provide to us on our Marco Cruz Joalheiro Platforms, mobile applications and other digital platforms and social media accounts (collectively referred to as the “Marco Cruz Joalheiro Platforms”), when you visit the Marco Cruz Joalheiro showroom, contact the Marco Cruz Joalheiro concierge by phone or interact with us on social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Marco Cruz Joalheiro Platforms.
Updates to this Privacy Policy
From time to time, we may update this Privacy Policy. When we do, we will post the changes on the Marco Cruz Joalheiro website.
Information Collected
We collect information from you as detailed below:
1. When you purchase our products, we collect information such as the details of your purchase and relevant payment information. In addition, we also collect personal information when you communicate with us (for example, if you contact us with a question about one of our products or services), when you provide your details when visiting the Marco Cruz Joalheiro showroom or when contacting the Marco Cruz Joalheiro concierge by telephone. Please note that telephone calls may occasionally be recorded for security, training and development purposes.
2. If you choose to interact with Marco Cruz Joalheiro through the Marco Cruz Joalheiro Platforms or another third-party service, we collect the information you provide to us through the Marco Cruz Joalheiro Platforms.
3. We also collect certain information automatically about visitors to our Marco Cruz Joalheiro Platforms, as described in the section entitled “Cookies and Other Information We Collect Automatically” below; and
4. We may collect information about your location to the extent that we provide location-based services, as explained below.
How we use the information you provide to us
The information we collect about you includes, but is not limited to:
1. Manage and process purchase and repair orders, facilitate delivery and provide after-sales services;
2. Manage customer accounts and records
3. Manage your queries and requests;
4. Send you service-related communications, including announcements and administrative messages, such as order confirmations;
5. Identify products and services we believe may be of interest to you based on information about you, such as your purchase history and previous interactions with us;
6. Send you marketing communications (including emails and on social media) relating to us and other third party partners, which we believe may be of interest to you, where we have a legitimate basis for doing so (see the “Your Choices” section below for more information on how you can control these updates);
7. Conduct market research so that we can continually improve the services we offer to our customers;
8. Perform credit checks, fraud prevention, and other prohibited or illegal activities as part of our efforts to keep the Marco Cruz Joalheiro Platforms and our services safe; and
9. Understand how our Marco Cruz Joalheiro Platforms are used, so that we can continually improve our Platforms and services, as well as other offerings.
Cookies and other information we collect automatically
Marco Cruz Joalheiro Platforms may record IP addresses and use cookies and similar technologies that allow us to recognize you, personalize and enhance your experience, and provide us with information about how our visitors access our Marco Cruz Joalheiro Platforms.
There are two main categories of cookies:
1. Essential cookies , served directly by the Marco Cruz Joalheiro Platforms to your computer or mobile device. They are used exclusively by the Marco Cruz Joalheiro Platforms to recognize your computer or mobile device when it revisits the Marco Cruz Joalheiro Platforms. These cookies help improve your browsing experience by allowing the website to "remember" your preferences and settings during subsequent visits.
2. Performance and analytics cookies , which collect information about how visitors interact with Marco Cruz Joalheiro Platforms. They help us understand how users navigate, which pages are most visited and if there are errors. This information is used to improve website performance and user experience.
IP addresses
We will collect information about your computer or mobile device, including, where available, your IP address, operating system, login times, and browser type. We use this information to better understand how visitors use the Marco Cruz Joalheiro Platforms and for internal reporting purposes. We will anonymize this information and may share it with advertisers, sponsors, or other businesses. This information is collected in order to improve the user experience and assist with data analysis, in addition to enabling the personalization of relevant content and ads.
Location Services
We may offer services that use information about your location. These services are typically available through mobile devices or applications, and you will be informed and given the opportunity to provide your consent to the use of location services. Your device has settings that allow you to disable these services if you wish. If you choose to disable location services, some functionality may be limited or unavailable.
Sharing your information
We do not share personal information about you with other people or non-affiliated companies except in the following circumstances:
1. Where applicable, we will disclose your personal information to third party service providers for the purposes of providing online payment services and other payment services, carrying out credit checks and fraud prevention, and any other services necessary for us to use your information for the purposes specified in the section entitled “Information you provide to us and how we use it”.
2. If applicable, we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe that doing so is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
3. If applicable, we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. In the event of such a sale or transfer, we will make reasonable efforts to try to ensure that the entity to which we transfer your personal information will use it in a manner that is consistent with this Privacy Policy.
Your choices
You can ask us to stop sending you direct marketing communications at any time (however, please note that we may continue to send you service-related (i.e. non-marketing) communications, such as email updates about the status of your order). If you would like to exercise any of these rights, please contact us at the address below. You can opt out of email marketing communications at any time by sending an email to the address below in the “Contact Us” section or by clicking the ‘Unsubscribe’ link in any marketing email from Marco Cruz Joalheiro.
Children
The Marco Cruz Joalheiro Platforms are not directed to anyone we actually know is under the age of 18, nor do we collect personal information from anyone we actually know is under the age of 18. If you are under the age of 18, you should not use the Marco Cruz Joalheiro Platforms and you should not submit any personal information to us.
Marco Cruz Joalheiro is committed to protecting your personal information.
Marco Cruz Joalheiro wants you to feel confident using our Marco Cruz Joalheiro Platforms, and we are committed to protecting the personal information we collect. We have implemented technical, electronic and procedural security measures to protect any personal information you provide to us, or information collected automatically by us, against unauthorized or unlawful processing, as well as against accidental loss, damage or destruction.
Contact Us. If you have any questions or comments about this Privacy Policy, or privacy-related issues generally, please contact us via: email or at the address below.
4, shop 5 - 4700-438 Braga, Portugal